The Copper Depot Return Policy as stated on our web site: Returns MUST be requested within 30 days of purchase date. For items that ship with Free Shipping, there is a 15% re-stock fee to cover the initial cost of shipping and handling. For items without Free Shipping, there is no re-stock fee. Refund will be Actual purchase price, shipping charges are not refunded. Once we receive buyer request, a Return Goods Authorization Number (RGA) and Form will be issued via e-mail along with return instructions. Buyer’s return will not be accepted if it does not have a RGA Form with number, NO EXCEPTIONS. For ALL returns OVER 30 days, buyer may still request a return, however if it is accepted, buyer will be charges a 25% restocking fee NO EXCEPTIONS. No returns are accepted over 60 days from date of purchase; NO EXCEPTIONS Buyer’s refund will come by check if paid with credit card or through a PayPal refund if buyer paid through PayPal. Buyer is responsible for return shipping. Item(s) must returned in the same condition as received, NO EXCEPTIONS. If item(s) are returned damaged due to inadequate packaging or handling, buyer will be notified immediately and it will be up to buyer to file a claim with their chosen carrier for a refund. We will not issue a refund for items that are returned damaged or installed. NO EXCEPTIONS For item(s) that arrive damaged or defective buyer MUST contact us within 3 business days. A Return Goods Authorization Number (RGA) will be provided along with return instructions. At that time a replacement will be sent to buyer. Please read auctions and policies fully, No exceptions will be made. If you have any questions about an auction, please ask before bidding. You can contact us at 888-758-6665 . If you do not agree with these terms, please do not bid! Thank you!