Returns MUST be requested within 30 days of purchase date. To make a return request, buyer MUST email us at returns@thecopperdepot.com before shipping item(s) back to us. Once we receive buyer request a Return Goods Authorization Number (RGA) will be issued via e-mail along with return instructions. Buyer’s return will not be accepted if it does not have a RGA number, NO EXCEPTIONS. For returns OVER 30 days, buyer may still request a return, however if it is accepted, buyer will be charges a 20% restocking fee NO EXCEPTIONS. No returns are excepted over 60 days from date of purchase, NO EXCEPTIONS Buyer’s refund will come by check if paid with credit card or through a PayPal refund if buyer paid through PayPal. Refunds will be ACTUAL purchase price, shipping is not refunded. If buyer purchased an item with free shipping buyer will be charged a 10% restocking fee to cover the initial shipping. Buyer is responsible for return shipping. Item(s) must returned in the same condition as received, NO EXCEPTIONS. If item(s) are returned damaged due to inadequate packaging or handling, buyer will be notified immediately and it will be up to buyer to file a claim with their chosen carrier for a refund. We will not issue a refund for items that are returned damaged or installed. NO EXCEPTIONS For item(s) that arrive damaged or defective buyer MUST contact us within 3 business days at returns@thecopperdepot.com A Return Goods Authorization Number (RGA) will be provided along with return instructions. At that time a replacement will be sent to buyer. Please read auctions and policies fully, No exceptions will be made. If you have any questions about an auction, please ask before bidding. You can contact us at 888-758-6665 or email thecopperdepot@yahoo.com. If you do not agree with these terms, please do not bid! Thank you!